Admin Assistant Apprentice

You will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to supporting the administration and IT teams with patient registration, processing of information in a timely manner and in accordance with current policies.

The following are the core responsibilities of the Apprentice Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Process incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required, including solicitor information
• Process and distribute incoming mail
• Process changes to patient registration, deduction of records and new patient registration
• Input data into the patient’s healthcare records as necessary
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general administrative tasks as requested
• There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

PMA provided:

• Level 3 Business Administrator Apprenticeship Standard
• Functional Skills in maths and English (if required)

Employer provided:

• The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competencies to perform their role. All staff will be required to partake in, and complete mandatory training as directed by their Line Manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
• There will be 1-2-1 on the job training provided with members of the IT team

The training schedule has yet to be agreed upon, further details will be made available at a later date.