Human Resources Business Administration Apprentice

In this role you will have the opportunity to provide administration support on a wide range of activities, developing your knowledge, skills and professional standards, within business administration/customer service as well as Human Resources, staff recruitment and compliance.

Main Duties

• You will perform in a professional, accurate and timely manner, a range of administrative duties including; filing, photocopying, word processing, the distribution of incoming and outgoing mail, data entry, diary management and room bookings.
• Supporting members of the HR department with general administration activities.
• Providing exceptional customer service to all internal and external stakeholders in-person, or written via email or other formats.
• Ensuring systems and databases are updated and well-maintained on a regular basis.
• To deal effectively with telephone and face to face enquiries, directing the customer to the right contact. In addition, you will be responsible for managing the general staff development and HR email accounts ensuring correspondence is dealt with timely and appropriately.
• Carrying out key duties in the absence of other members of the department as and when required.

Role Objectives:

• Welcoming visitors both internal and external to the department
• Taking minutes of meetings accurately, producing written copies and sharing these with attendees in a timely manner.
• Booking meetings including arranging a convenient time for required attendees, booking rooms and other equipment as and when needed.
• Supporting the HR recruitment team with general processes, such as obtaining references for new workers, downloading applications to prepare for shortlisting, preparing interview packs for hiring managers, file administration as well as supporting with recruitment events/activities.
• Preparing and sending off references for current/ex-employees
• Collecting and retrieving the post and distributing this to the relevant persons on a daily basis.
• Logging information onto the HR System accurately and timely which may include absence details, qualifications, general personal data and compliance information.
• Updating key information in the HR System accurately and timely which may include changes in personal data i.e., name changes, leave of absence etc.
• Ensuring that the stationery supplies are sufficient and replenished when needed.
• Support the HR Assistant and the Recruitment Assistant with responding to queries either in-person, via the telephone or email.
• Carry out duties as a First Aider as and when required.
• To work in accordance with the Data Protection Act to maintain confidentiality of all information held by HR.
• To ensure promotion of inclusive practices that address the requirement of diversity and equality fully.
• To ensure a professional image of the organisation is promoted at all times.

Level 3 Business Administration Apprenticeship qualification.

On the job support from experienced professionals within HR and internal recruitment.