Apprentice GP Receptionist

<p>GP Receptionist at a busy and exciting GP practice providing NHS healthcare services to the students of Sheffield Hallam University and the local community. Full time 37 hours per week, 18-month fixed term contract with the possibly of a permanent contract on successful completion of the apprenticeship.&nbsp;</p>

• Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc.
• Operating and maintaining administrative systems on reception.
• Maintain practice and patient records, keeping all data secure.
• Central point of contact for admin requests.
• Receive and process payments and maintain records.
• Provide admin support for clinical staff, managers and clinical leads.
• Provide cover for the reception team
• Reception administrative duties.
• Maintain supplies of clinical stationery, e.g. prescriptions.
• General office tasks such as scanning, and photocopying and emailing.
• Personal development and training.
• Building security and complete opening and closing procedure.
• Confidentiality.
• Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients’ healthcare records as necessary
• Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the Data Quality Team
• Manage all queries as necessary in an efficient manner
• Run system searches for purposes of DNA, smears etc.
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• Attend Practice and Team meetings

As part of your apprenticeship, you will be required to attend Sheffield College on day release one day per month.