IT Support Apprenticeship

Open Network Services are looking for their next IT apprentice to join their ever-growing team. Offering fantastic progression opportunities upon successful completion of the Level 3 apprenticeship, this is not a role that will be round for long.

• Liaising with end users and booking couriers.
• Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management.
• Disposal of IT equipment in accordance with Waste Electric and
• Electronic Equipment (WEEE) Regulations 2013.
• Following Software Asset Management guidelines and processes.
• Providing advice, guidance and assistance on all IT devices set up and operation.-This will be troubleshooting any issues that come up when setting up devices, this being both software and hardware, then fixing the issues such as hardware faults (opening up the machines and replacing parts) and software issues.
• Contact end users via the available channels and can explain technical information to users in non-technical terms.
• Self-audit all work and ensure it meets all applicable technical and operational quality standards.

• In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.