IT Apprentice
BILLINGTON HOLDINGS PLC
Apprenticeship Level 3
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About the Role
This is an entry level position for individuals looking to start their career in IT. You will work with the IT team to provide first line, second line and some infrastructure support across the business. The role includes learning how to set up and maintain hardware and troubleshoot technical issues in a corporate environment.
- Provide on-site and remote technical support to staff across UK offices
- Delivery and installation of end-user hardware
- Perform upgrades and updates to existing hardware and software platforms
- Provisioning of new network services and software applications
- Diagnosing and resolving both hardware and software based technical issues
- Pro-actively engage in rolling out patches and security updates
- Maintain essential security related records used throughout the business
- Documenting and distributing how-to guides and technical documentation
- Work with senior engineers on projects and support requests
- Escalating priority issues to senior team members
You will have a genuine interest in technology and a willingness to learn.
Strong communication and interpersonal skills, we’re looking for someone who is approachable, patient and enjoys helping others.
Previous experience in a customer service role (retail, hospitality or similar) is desirable.
Understanding of computers, networking basics and common software applications is desirable.
A full driving license is desirable but not essential.
Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.
About the Training
Information Communications Technician Level 3.
About the Employer
Billington Holdings PLC is a UK based group of companies focused on its structural steel & engineering activities throughout the UK and European markets.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
Training Provider
NOWSKILLS LIMITED
Course/Training
Information communications technician (level 3)
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