Kia Service/Parts Advisor Apprentice - Doncaster

All Kia Apprenticeships are nationally recognised. In addition, apprentices will be provided with the opportunity to achieve additional recognised qualifications that support apprentices' career development, allowing them to be recognised and accredited Kia Dealer employees. With industry-leading success rates, now is a great time to join us!

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.

Once qualified, they will be responsible for:

• Customer contact and experience
• Taking customer bookings and scheduling services and repairs
• Communicating the customer's work and faults to the vehicle technicians
• Handling customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claims
• Taking orders from customers, both face-to-face and over the phone
• Maintaining an ordered stock room and finding parts from stock
• Raising invoices
• Advise on accessories and modifications
• Warranty claims and returns

Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

• Professional development
• Delivering a quality business-focused service
• Teamwork
• Cultural and environmental awareness
• Communication and influencing skills
• Delivering customer excellence
• Handling customer complaints
• Inventory and stock management
• Receiving and processing payments