Apprentice Sports Facilities Team Leader

The Team Leader Apprentice will play a key role in supporting the day-to-day operations of our sports facilities, gaining invaluable leadership experience. Offering hands-on training in managing teams, coordinating activities, and delivering exceptional customer service to ensure a safe, engaging, and well-maintained environment for all visitors.

Working closely with experienced managers, the apprentice will contribute to the success of our sports facilities by upholding high operational standards, enhancing customer satisfaction, and promoting community engagement through sports and fitness programs. This position is ideal for a motivated individual passionate about sports and eager to develop leadership skills in the leisure industry. 

Main Responsibilities:

• Team Leadership: Support the department management in leading a team of sports facilities staff, ensuring smooth and efficient operations
• Activity Coordination: Support the planning and execution of sports bookings, events, fitness classes, and community programs
• Operational Support: Assist in the daily operations of the facility, including managing bookings, setting up equipment, and ensuring cleanliness and safety standards are met
• Customer Service: Deliver exceptional service to students, staff, and the community, by addressing enquiries, resolving complaints, ensuring a positive and welcoming experience at our sports facilities  
• Health and Safety Compliance: Ensure all health and safety regulations are followed, conducting regular checks and assessments to maintain a safe environment for both staff and customers
• People Management: Support Sports Facilities & Facilities Manager in the supervision of team members, providing guidance, delegating tasks, and offering feedback to help staff meet performance goals 
• Marketing and Promotion: Assist in promoting facilities, activities and events through social media, email campaigns, and in-house marketing 
• Administrative Duties: Handle administrative tasks such as scheduling, record-keeping, and responding to inquiries in a timely manner.
• Increase Bookings and Sales: Work with management to develop strategies to boost facility bookings and increase refreshment sales, helping to meet financial targets
• Project Work: Support and work on specific projects as identified by the department
• Learning and Development: Actively participate in training sessions and complete all coursework necessary for the Level 3 apprenticeship and all training required as a Sheffield College employee relevant to the role

The role requires flexibility to work various shifts, including daytime, evenings, and weekends, to accommodate the needs of the sports facilities and events schedule.  

From time to time, these responsibilities may be reviewed so that they evolve as part of the college’s strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose. 

Qualification: Level 3 Team Leader Apprenticeship Standard:

Assessment:

• Presentation with questions:
• Professional discussion underpinned by a portfolio of evidence:

Venue: The Sheffield College: 

Attendance: Day release:

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This apprenticeship aligns with:

• The Chartered Management Institute for Associate Membership
• Institute of Leadership for Associate Membership