Operations Manager Apprentice - Cloud 9 Fulfilment

You will be at the heart of Cloud 9’s day-to-day operations, ensuring efficiency, consistency & high performance across all departments. With a strong emphasis on Lean practices & quality management, you will lead the implementation of operational best practices, drive continuous improvement & foster a culture of excellence throughout the business.

Key Responsibilities

Operational Leadership

Lead daily operations across warehousing, fulfilment, customer service, and logistics functions.
Ensure service levels are consistently met, and operations run efficiently and cost-effectively.
Collaborate with department leads to align operational performance with business goals.

Quality Management (ISO 9001 Focus)

Develop, implement, and maintain a Quality Management System (QMS) in line with ISO 9001 standards.
Lead internal audits and manage external audits to ensure ongoing compliance.
Standardise processes and create robust SOPs across the business.

Lean & Continuous Improvement

Champion the use of Lean tools and methodologies (e.g., Kaizen, 5S, DMAIC, Value Stream Mapping) to identify and eliminate waste.
Lead cross-functional improvement projects that enhance efficiency, reduce costs, and improve customer satisfaction.
Promote a culture of data-driven decision-making and continuous improvement across teams.

Performance Monitoring & Reporting

Define and track operational KPIs and quality metrics to measure performance.
Conduct root cause analysis (RCA) and implement corrective actions to resolve issues.
Provide regular updates and improvement recommendations to senior leadership.

The apprenticeship training will be delivered online and the apprentice will be allocated 1 day per week to work on their apprenticeship work.