Administration and Customer Service Apprentice

Our small and friendly business is looking to recruit an enthusiastic team player wanting to start a career in business administration. You will work within both our reception and compliance administration department and be supported throughout your qualification with real experience to complement your learning.

Once trained, you will be working both autonomously and as part of the team. You will need the confidence to deal with learners, parents and clients/visitors face-to-face, as well as via email and on the telephone, so a good standard of communication is essential.

Administrative elements including:

• Enrolling and completing learners on the PICS management information system

• Registering learners for their qualifications with the awarding organisation

• Claiming certificates

• Generating in-house certificates

• Filing and photocopying

Customer service elements including:

• Greeting customers

• Dealing with telephone calls

• Ensuring learners and clients/visitors sign in

• Designing displays

• Keeping reception and restroom clean and tidy

• Using Word and Excel

• Adhere to all of Oracle’s policies and procedures including Data Protection, Health and Safety, Equality and Diversity and Safeguarding

  This list is a brief overview with many varied duties not listed above.

• Business Administrator Standard level 3 or Customer Service level 2, subject to grades and interview
• English and Maths Functional Skills (if needed)
• End Point Assessment.
• Monthly tutor sessions