Medical Secretary Apprentice

Responsible for performing a broad range of secretarial and administrative duties, and for providing comprehensive administrative support to the multidisciplinary team.

• Log referrals onto patients’ EMIS records and via “e-referrals” or other secondary care referral systems.
• Ensure that correspondence is signed and sent out promptly or electronically attached.
• Keep files of data and correspondence as necessary and, in doing so, help maintain the administrative filing system.
• Update patients’ computer records by entering new information (e.g. new problem codes, home visit details etc. as dictated by G.P.’s) onto the EMIS computer system as appropriate.
• Deal with enquiries about referrals and other follow-up care from patients (either on the telephone or in person), hospitals and other health professionals.
• Obtain information requested by the doctors (e.g. hospital speciality waiting times, chasing of diagnostic test results, availability of specialists at various hospitals).
• Assist patients by giving helpful information and advice as appropriate and within the remit of your role as medical secretary.
• Assist with cover for medical secretary colleagues during sickness/holiday absence.
• Any other tasks as detailed by the Doctors, Business Manager or Office Manager.

Delivery to be completed on-site and off-the-job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.