Apprentice Medical Receptionist

Working in a medium sized, local doctors practice. You will provide reception & care navigation services face to face and over the phone at the surgery. Be part of a team providing efficient services to colleagues, patients and visitors to the surgery.

As a Medical Receptionist Apprentice, you'll be initially responsible for (but not limited to) the following:

• Serve patients by greeting and helping them, scheduling appointments, and maintaining medical records.
• Welcome patients and visitors in person or on the telephone, and answering or referring enquiries.
• Keep patient appointments on schedule by notifying clinicians of patient’s arrival and informing patients of any service delays.
• Accurately obtain and record information relating to patient enquiries.
• Protect patients’ rights by maintaining confidentiality of medical and personal information.
• Maintain operations by following policies and procedures, reporting any potentially required changes.
• Contribute to team effort by accomplishing related tasks and duties as needed.
• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries. 
• Scanning and filing of documents. 
• Processing of emails. 

The successful candidates will continue their studies with apprenticeship specialists, RNN Group at their Rotherham campus both remotely and  day release on the 3rd, 6th & 10th month, giving you the training and support you need to become an all-round business administrator.

The Apprenticeship Standard you will be studying is Business Administration Level 3.