Doctors Surgery Receptionist Apprentice

Working in a medium sized, local doctors practice. You will provide administration services at the surgery. Be part of a team providing an efficient reception and administrative service to colleagues, patients and visitors to the surgery.

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Welcome patients and visitors in person or on the telephone, and answering or referring inquiries
• Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Ensure availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Protect patients’ rights by maintaining confidentiality of medical and personal information
• Maintain operations by following policies and procedures, reporting needed changes
• Contribute to team effort by accomplishing related results as needed
• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
• Scanning and filing of documents
• Processing of emails
• Assisting the Practice Manager with day-to-day duties

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become a fully competent and successful administrator.

The Apprentice Standard you will be studying is Business Administration – Level 3