Business Administration Level 3 Apprentice

Are you looking to kick-start your career in administration, sales & marketing? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as a Business Administration Level 3 Apprentice. This is a fantastic chance to gain hands-on experience while working towards a nationally recognised qualification.

• Answer enquiries.
• Respond to customer questions via phone, email, live chat, or in person.
• Provide accurate information about products, services, or policies.
• Resolve issues.
• Handle customer complaints and find appropriate solutions.
• Escalate complex issues to supervisors or other departments when necessary.
• Process Orders and Transactions.
• Assist customers with placing, tracking, modifying, or cancelling orders.
• Process payments & refunds when required.
• Maintain Customer Records.
• Update customer accounts and keep accurate records of interactions.
• Ensure data entry is timely and error-free.
• Follow up on unresolved customer enquiries.
• Ensure customers are satisfied with resolutions and service.
• Provide Product or Service Support.
• Guide customers in using products or services.
• Troubleshoot basic technical or usage issues.
• Work with sales, technical & marketing teams.
• Communicate customer feedback to improve products or services.
• Meet Performance Goals.
• Keep up with product changes, promotions, and policy updates.
• Attend training sessions as needed.
• Maintain Professionalism.
• Interact with customers in a courteous, empathetic, and helpful manner.
• Represent the company positively in all communications.
• Assist the marketing team with social media posts, marketing & promotions ideas.

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administration Level 3 apprenticeship.