IT Apprentice
TrustFord
Apprenticeship Level 3
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About the Role
Join TrustFord as an IT Apprentice! Kickstart your IT career with Europe’s largest Ford dealership. Gain hands-on experience, work towards a recognised qualification, and be part of an innovative, supportive team. With over 3,000 UK colleagues, TrustFord offers an exciting, secure future and the chance to make a real difference in customer care.
- Taking inbound calls from around the business TrustFord and also supporting our PartsPlusUK colleagues on multiple systems
- Logging tickets on our ticket logging system Vivantio
- Using tools and systems such as Office 365 Admin, Active Directory, Papercut, MDM etc. to help support with issues
- First point of contact for all incidents and requests to troubleshoot and resolve or escalate via the correct process
- Password resets for multiple systems
- Making outbound calls to chase up outstanding tickets
- To adhere to the requirements set out in the tri-partite
agreement with both Ford Retail and the apprenticeship
provider. - Work towards a full-time qualified position within the
TrustFord Family, including PartsPlus. - Meet the requirements of the Ford apprentice programme,
and TrustFord’s values and expectations. - Meet the requirements of the apprentice provider, and to
work in an open, honest and committed manner with third
party assessors and advisors, and the internal support team
The role is full-time in the office for the first 4 months, with the potential for hybrid working available afterward.
- Progression involves securing a role within your team, provided an opportunity arises.
About the Training
Join our apprenticeship program delivered by ANS Academy, an OFSTED 'Outstanding' training provider, part of ANS Group that specialises in digital transformation. You'll gain practical skills and support while working towards a recognised qualification.
- Training delivered in person at our Manchester office (block release format: 3 days every 5-6 weeks).
- Monthly remote support sessions to keep you on track.
- Monthly business skills workshops to enhance your professional development.
About the Employer
TrustFord is the world’s largest Ford dealer group, operating over 60 sites in the UK, including Northern Ireland and the Channel Islands.
TrustFord forms part of Ford Retail Group and is wholly owned by Ford Motor Company. It operates at ‘arms-length’ with its own board of directors and operating strategies. As well as managing its Ford franchise operation for new and commercial vehicles, the business runs as a multi franchise for used cars, used commercial vehicles, aftersales and parts. Ford Retail Group also owns and operates 14 Parts Plus sites nationally and we also run a nationwide Mobile Service operation.
All of our UK-wide dealerships became TrustFord in June 2014. You might have visited them under a different brand name, such as Dagenham Motors or Polar Ford. Today – as TrustFord – we’ve still got the same great teams providing the same great service, all over the UK. After all, we’re the same company at heart.
There are 3,000 people working together as part of the TrustFord Family across the country. Customer service is central to our business and we are all working towards the same purpose: to drive the standard in customer care.
Skills Required
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
Training Provider
ANS ACADEMY LIMITED
Course/Training
Information communications technician (level 3)
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