ICT Support Technician Apprentice
DATACORE SOFTWARE (UK) LTD
About the Role
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly.
- Building IT systems and configuring networks
- General IT cabling
- Troubleshooting, testing and analysing problems within systems
- Hardware installs include PC Cards, PC's, Desk phone & mobile phones
- Create virtual machines that can then be logged onto and used when supporting
- Installing servers, firewalls and software
- Logging and resolving IT Support calls
- Working on ticketing systems
- Logging and resolving IT Support calls
- Work on customer projects, such as upgrade planning, delivery and reporting
- Keep accurate records and document customer service actions and discussions
Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Salary, Hours & Benefits:
£14,772.50 per annum
Monday - Friday 9am-5:30
Group Life Assurance – 4x basic annual salary
Group Income Protection – 75% of basic annual salary
Group Critical Illness – 1x basic annual salary
Private Medical Insurance – Optional
Desired Qualities, Skills and Knowledge:
Keen interest in IT
Good written & verbal communication skills
Willingness to learn
Teamwork and problem-solving skills
Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic
Flexibility to work in a fast-paced environment
Excellent customer service orientation, creative approach to problem solving
Grade 5 in GCSE English, 4 in GCSE Maths
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
About the Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
About the Employer
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
Training Provider
BALTIC TRAINING SERVICES LIMITED
Course/Training
Information communications technician (level 3)