Apprentice IT Service Desk Engineer
etiCloud Ltd
About the Role
Are you into tech and love solving problems? Want to start a career in IT but not sure where to begin? We’ve got you covered! What you’ll learn: Support users and fix real-world IT problems. The basics of infrastructure, cyber security, software, and communication systems. How to work in a professional IT environment to grow your confidence.
You’ll be the first point of contact for our customers, helping them with their tech issues over the phone and through our ticketing system. Don’t worry—you won’t be thrown in at the deep end!
You’ll work closely with our experienced IT team, learning the ropes and building your skills every day.
We’re all about helping you grow. This is more than just a job—it’s the start of a career in tech. You’ll be supported every step of the way in a friendly, professional environment where your development matters.
About the Training
The training schedule is made up of remote learning sessions, assignments, and classroom-based study.
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Training Provider
QA LIMITED
Course/Training
Information communications technician (level 3)