IT Apprenticeship
AAG I.T. SERVICES LTD
Apprenticeship Level 3
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About the Role
The apprentice will assist with password resets, hardware setups, software installations, and basic troubleshooting, while learning to log and escalate support tickets using AAG’s internal systems. They will gain exposure to tools such as TeamViewer and work closely with senior technicians to build real-world technical and customer service skills.
- Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision
- Support the implementation of multi-factor authentication and group policy application while following internal procedures
- Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity
- Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service
- Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks
- Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems
- Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time
Must have a full UK driving licence and access to a car
Good communication and telephone skills
Can work well within a team and independently
Passion for IT
Great internal progression opportunities following the apprenticeship.
About the Training
Information Communications Technician Level 3.
Full training and support will be provided by your workplace mentor and from the Baltic team.
About the Employer
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Training Provider
BALTIC TRAINING SERVICES LIMITED
Course/Training
Information communications technician (level 3)
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