Insurance Practitioner Apprentice

Within this role you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.

Duties include:

• Handling telephone enquiries within the call centre
• Administering customers' files correctly, whilst building genuine rapport
• General administration regarding calls and policies
• Ensure all activities undertaken are done as per the guidelines of the FCA
• Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors) Must not fail 3 days running
• Ensuring correct actions are put on consumers' file depending on the type of policy to stop repeat calls
• Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
• Always detailing in notes what course of action you have taken on each file so colleagues can understand what consumers have been advised
• Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added

Our company has strong values in which our staff are continually improving and delivering with passion through effective teamwork.

We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Insurance Practitioner Level 3 Apprenticeship Standard:

• Your training will be completed online from your employers working address
• Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
• Resit costs for CII exams and End-Point-Assessment will be covered by the employer
• Fortnightly workshops for each CII exam
• All workshops recorded and available on demand
• Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
• Exam tips, tricks, and strategies
• Regular tutorials and assessments with sector experts