Customer Services Apprentice

We're seeking an enthusiastic Customer Services Apprentice to join our company in Doncaster. Working within our Compliance department, you will be supported throughout your qualification, with hands-on experience to complement your learning. From tackling projects to handling important administrative tasks, you'll be at the heart of it all.

Duties:

· Complaint Handling: Logging complaints as they are received, acknowledging them with the client, investigating the complaint and completing root cause analysis, feeding back results of investigation to the client and business.

· Assisting with Training & Competency 121s: Documenting the meetings, managing the diary of the T&C Supervisor

· File Review Support: Pull together advice files for review, check all required documents are in place, liaise with paraplanning/advice team where documents are outstanding.

· Gather information required for routine compliance call monitoring

· Assisting with AML checks

· General admin support for the Compliance Team as required, involvement in ad hoc special projects.

· The candidate will shadow all key areas of the compliance team to get a fully rounded idea of the different areas of specialization.

Training will be at Doncaster College where you will access a wide range of facilities on offer.  

Day release.   

You will undertake L3 Customer Service Specialist Apprenticeship Standard.  

https://don.ac.uk/courses/dap00081-l3-customer-service-specialist-apprenticeship-standard/

You will undertake Functional Skills for English and/or Maths if needed.   

You will undertake both on and off-the-job job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.