B&Q Trade Point Customer Advisor Apprentice

The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include -

Understanding our traders;

- Identify the key difference between trade and retail customers and engage with them accordingly

- Take ownership of my TradePoint members, understand their needs, and always do the best for them

- Through conversation and ownership, I understand their business needs

- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)

Marketing consent -

- Clearly understand the benefits for my TradePoint members to give marketing consent

- Confidence in explaining the benefits and gaining consent from my members

Recruitment -

- Understand the recruiments for new members to join TradePoint and implement these during recruitment

- Confidence in approaching and discussing the TradePoint proposition with any new potential member

Set Up -

- Create a clear, tidy and simple shopping journey for my members

- Consistently operate to the current trading and POS plan

Service -

- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day

- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs

- Understand future and current jobs, to ensure I can recommend the best products and services to assist them

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

- UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance)

- An award-winning pension scheme

- ShareSave options

- 6.6 weeks holiday

- Employee Assistant Programme

- Shopping discounts

- Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.

Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.