Apprentice Business and Customer Counter Service/Sales & Yard Operative

The Myers Group is a family-owned group of companies providing products, services and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Ready-mix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.

The role will involve the following:

Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs.

Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures.

Maintain and develop corporate image and reputation
Seek and continuously develop knowledge and information about competitor activity and pricing.

Dealing with requests for information.

Ensure that cash and payment systems are followed in accordance with company procedures and policies.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.

Maximise sales opportunities for related products and Group cross selling, after training.

Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance.

Attend meetings and group discussions where required.

Chasing up payments.

Using Microsoft Packages, in particular Word, Excel.

Lifting may be required as experience will be gained in the day to day yard operations.

Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.

Complete all required assignments by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme.

Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers.
Understanding the organisation.
Meeting regulations and legislation.
Systems and resources.
Your role and responsibility.
Customer experience.
Product and service knowledge.

Skills:

Influencing skills.
Communication.
Interpersonal skills.
Personal organisation.
Dealing with customer conflict and challenge.

Behaviours & Attitude:

Developing self.
Being open to feedback.
Team working.
Equality – treating all customers as individuals.
Presentation – dress code, professional language.
Right first time.

You will complete an End Point Assessment this will involve the following:

• Showcase/Portfolio
  Interview
• Practical Observation
• Professiolal discussion

You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.