Engagement Officer Apprentice

Meet and Greet at reception, being the first face our students, parents and visitors see. Overseeing the general running of the building and ensuring that standards are kept high, including cleanliness. Supporting the team with a range of administrative activities such as phone calls, writing and sending letters and emails.

• The correct candidate will be responsible for meeting and greeting our visitors and young people daily. You will be the first face they check in with and required to report to the wider team any concerns for student well – being.
• You will be required to check ID and ensure students, visitors and contractors are all wearing lanyards. Where they do not, you will be responsible for providing visitor passes and lanyards as well as challenging learners on no lanyards.
• You will complete various day – to – day administrative tasks such as:
• Use pro monitor to record updates for students and tag staff accordingly.
• Use CPOMS for recording any safeguarding concerns.
• Answer phones and record absences for students.
• Respond to parent emails, or forward on to the most appropriate person.
• Make phone calls and send emails to parents and other internal and external stakeholders.
• You will support staff to arrange meetings with access to their calendars.
• You will be responsible for the general student and visitor experience, with your own office.
• You will work with a mentor who will support and design activities to achieve outcomes for your qualification, they will also check in regarding your well-being and workload.
• You will also engage in any other business that the department requires your support with.

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.