Receptionist Apprentice
NEWGATE MEDICAL GROUP
About the Role
We are looking to recruit a receptionist apprentice to work in our busy GP Practice in Worksop. The successful applicant will work towards completing a Level 3 Customer Service course over the duration of 18-months. This is a full -time position where no 2 days are the same. You will be answering incoming calls, admin as required, plus more.
- Maintain and monitor the practice appointment system
- Process telephone and E requests for appointments
- Answer incoming calls
- Transfer calls or deal with the caller's request
- Signpost patients to the correct service
- Initiate contact with and respond to, requests from patients, team members and external agencies
- Photocopy documents as required
- Data entry of relevant patient information
- Input data into patients' healthcare records
- Direct requests for information to admin team
- Manage all queries as necessary in an efficient manner including prescription requests
- Carry our system searches
- Monitor and maintain reception area and notice boards
- Support all clinical staff with general tasks as requested
- Maintain a clean, tidy and effective working area at all times
You may be offered a permanent position on successful completion of the apprenticeship. There may be options to move into other departments when vacancies arise.
About the Training
Customer Service Specialist Level 3.
An apprenticeship includes regular training with a college or other training provider. At least 20% of your working hours will be spent training or studying.
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Clear polite telephone manner
- Ability to follow policies
- Time management
Training Provider
LEARNING CURVE GROUP LIMITED
Course/Training
Customer service specialist (level 3)