customer Service Apprentice
FIXIMER LTD
Apprenticeship Level 2
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About the Role
Apprenticeship at Fixmer as a customer service and sales advisor. As a sales customer service advisor, you will deliver outstanding customer service by handling and resolving customer enquiries and complaints and processing sales. Upon satisfactory completion of apprenticeship the apprentice may be offered a permanent role.
Job Summary:
- As a sales customer service advisor, you will deliver outstanding customer service by handling and resolving customer enquiries and complaints and processing sales
- You will also work with all sales leads by directing prospective customers towards suitable products that best meet their needs
- You will encourage purchases by explaining product features and benefits to potential customers
- You will also assist customers in locating specific products face-to-face, in-store and online and accompany them through the payment process
Key Responsibilities:
- Answer phone calls and provide outstanding quality of service to customers
- Approach customers and recommend the most appropriate product or service to meet their needs
- Lead the sales process from end to end, through to the financial transaction
- Manage any returns or customer complaints
- Utilise computer systems and software efficiently for producing quotations, sales orders and invoices
- Collaborate with courier service providers and dispatch coordinator to promptly address and resolve any shipping issues
- Maintain clear and effective communication with other departments and customers to resolve any queries relating to shipping, missed items, and wrong items
- Strong communication skills and customer service orientation to handle interactions professionally and helpfully
- Manage and track the reasons for collections and returns through spreadsheets
- Make and manage claims against couriers for damaged items and late or lost packages
- Upon satisfactory completion of apprenticeship the apprentice may be offered a permanent role
There will be training on sales, customer services, product knowledge and systems.
The apprentices performance and absence will be managed in line with all company policy’s and procedures.
About the Training
- As an apprenticeship at Fiximer Ltd you will be working towards your apprenticeship with Total Training provison this is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment
About the Employer
FIXIMER, the UK supplier of internal joinery components, tools, accessories, stair parts and decorative elements.
Fiximer is a family business created out of a passion for wood, handed down from generation to generation for over 50 years.
Over the past decades, we have gained expertise in staircase renovations which gave us the opportunity to select the best quality materials, tools and accessories we can now proudly supply our customers with.
Our aim is to provide the highest quality products with an emphasis on customer satisfaction, making sure our customer’s experience is nothing short of delightful whether you are a joiner, DIY geek or a homeowner.
As well as competitive pricing on our quality products, we offer our full commitment and professional advice
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Training Provider
TOTAL TRAINING PROVISION LIMITED
Course/Training
Customer service practitioner (level 2)
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