Medical Receptionist Apprentice

To deliver an effective and competent level of administrative and clerical support and consistently deliver a ‘client-focused’ service which promotes good customer service and effective working relationships. You will act as a focal point for the practice, communicating effectively between clinicians, staff and patients.

Primary Duties and Responsibilities:

Patients:

• Process appointment requests from patients by telephone and in person
• Receive patients and direct to appropriate surgeries
• Deal with visit requests
• Registration of new patients and temporary residents
• Process patients change of address
• Process repeat prescription requests in accordance with practice guidelines
• Handling, receipt, and efficient filing of prescriptions
• Accepting and dispatching specimens to hospital
• Have a full understanding of the appointment system
• Have a clear understanding of telephone systems, daytime and out of hours
• Computer data entry – processing and recording information in accordance with practice procedures
• Taking messages and passing on information
• Complete workflow tasks within agreed timescales. This may include any of the following areas:
• Cytology- recalls and entering results
• Processing and allocating Pathology results
• Immunisation recalls (including childhood immunisations)
• Scanning medical information to patient records
• Allocating workflow to doctors
• Read coding medical information
• Processing out of hours information received electronically
• Updating records when a patient is deceased
• Processing online prescription requests
• Processing hospital discharge letters
• Processing scanned workflow from the doctor
• Deduction of patients
• Recalls of chronic disease managemen
• Processing tasks in Systm One
• Processing insurance report/medical records requests

Medical Records:

• Management of Medical Records.
• Ensure records are kept neat and tidy and in good general repair.
• Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
• Ensure all patient contacts are documented in the patients’ computerised medical record.

Reception:

• On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
• To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
• Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
• To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.

All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.

The successful candidate will complete all mandatory training required for the role and participate at in house training.

Regular meetings will be held with the supervisor, line manager and course tutor.

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.