Customer Services Apprentice

As a Customer Service Apprentice, you will play a key role in supporting colleagues and customers alike, ensuring excellent service is provided whilst responding efficiently to customer enquiries and maintaining high customer satisfaction. You will deliver administrative support with key skills in data entry and attention to detail.

• General administrative tasks, including scanning, emails, typing and entering data correctly
• To deliver accurate, effective and efficient services to ensure customers are satisfied with the service provision
• Help deliver a level of operating performance that enables retention of existing contractual agreements and a solid
  base and reputation to gain further business
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage large amounts of incoming phone calls and direct those calls accordingly
• Identify and assess customers’ needs to achieve satisfaction.
  7. Keep records of customer interactions, process customer accounts, prepare certificates, and hand over documents
  following installations
• Prepare maintenance agreements and issue service documents
• Ensure customer complaints are recorded and forwarded to the compliance function, as per the policy
• Ensure positive feedback from customers is recorded and forwarded to the compliance function, as per the policy
• Provide accurate, valid and complete information by using the right methods/tools
•  Meet customer service team quality standards by handling customer interactions via various communication
  methods
• Liaise with customers to understand their requirements, issues, ensuring they’re able to make final payments
• Follow business processes, guidelines and policies
• Fully aware of all company policies and committed to meeting the objectives of these strategies
• Further tasks/responsibilities as arising on an ad hoc basis

Training will take place within the workplace with the remote support of a dedicated tutor as well as management within the organisation.

You will be required to complete relevant learning, 1-2-1 sessions and assessments within your working hours, times and dates will be agreed in advance between yourself, your manager and the tutor.