Apprentice Income Specialist Officer

An exciting opportunity has arisen to work with other Income Specialists within the Income Management and Financial Inclusion Team (IMFIT). This is a two-year apprenticeship where from day 1 to the end of the 2 years, you will be given the training and skills needed to fulfil your role to become an Income Plus Specialist.

• Provide support and advice to customers to maximise income and prioritise payments of rent
• Take firm but fair recovery action to recover all unpaid rent from current and former tenants
• Work in partnership to provide customers with advice and support to mitigate impacts on themselves and Housing Revenue Account (HRA) income collection
• To provide specialist Incomes services to contribute to maximising income collection for the HRA
• To represent Sheffield City Council in Court in legal possession proceedings for rent arrears
• Supporting Management Team to develop procedures and systems and provide advice to Neighbourhood Teams and Business Support Officers
• Use discretion where appropriate to provide an excellent service to customers supporting them to sustain their tenancy whilst maximising arrears recovery
• Supports partnership working with teams within the housing and neighbourhood service and external stakeholders
• Helps to achieve the transition from a compartmentalised housing management framework to a more holistic and joined-up approach to delivering services
• Relies less on a ‘one size fits all’ approach, and which instead takes a more tailored and discretionary approach to delivering services
• Recognises that all teams within the Service can and must make a significant and positive contribution to sustainable neighbourhoods and social inclusion

• You will be attending college once a week
• College is located at CDC training, cricket inn road, manor lane, S2 1TR
• You will be working towards a Level 3 Housing and Property Management Standard