Administration assistant apprentice

Are you looking to kick-start your career in administration? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as an Admin Assistant Apprentice. This is a fantastic chance to gain hands-on experience while working towards a nationally recognised qualification.

Answer Enquiries:

• Respond to customer questions via phone, email, live chat, or in person
• Provide accurate information about products, services, or policies

Resolve Issues:

• Handle customer complaints and find appropriate solutions
• Escalate complex issues to supervisors or other departments when necessary

Process Orders and Transactions:

• Assist customers with placing, tracking, modifying, or cancelling orders
• Process payments, refunds, or exchanges when required

Maintain Customer Records:

• Update customer accounts and keep accurate records of interactions
• Ensure data entry is timely and error-free

Follow Up:

• Follow up on unresolved customer inquiries
• Ensure customers are satisfied with resolutions and service

Provide Product or Service Support:

• Guide customers in using products or services
• Troubleshoot basic technical or usage issues

Collaborate with Other Teams:

• Work with sales, technical, or billing teams to solve customer issues
• Communicate customer feedback to improve products or services

Meet Performance Goals:

• Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates

Stay Updated:

• Keep up with product changes, promotions, and policy updates.
• Attend training sessions as needed

Maintain Professionalism:

• Interact with customers in a courteous, empathetic, and helpful manner
• Represent the company positively in all communications

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.