Sports Facility Apprentice

Working at Barnsley Colleges' Honeywell campus, you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2. Potential to become a Gym Instructor/Personal Trainer. Potential to become a Variable Hours Supervisor/Full-time

Main duties

• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
• Understand and follow internal policies and procedures, including any complaint processes and digital media policies
• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
• Understand and uphold appropriate legislation and regulatory requirements
• Use systems, equipment and technology to meet the needs of the customers
• Monitor customer service levels.
• Establish facts that enable the creation of a customer-focused experience and an appropriate response
• Build trust with a customer
• Understand the products or services that are available from the organisation and keep up-to-date
• Use appropriate communication methods, depending on the task and environment
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
• Demonstrate patience and calmness
• Understand the customer’s point of view
• Use appropriate signposting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery
• Take ownership of keeping service knowledge and skills up-to-date
• Consider personal goals and propose development opportunities
• Act on and seek feedback to develop or maintain personal service skills and knowledge
• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
• Treat customers as individuals to provide a personalised customer service experience
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
• Delivering a range of fitness classes to gym members and the local community
• Taking on gym Inductions

Working at Barnsley Colleges Honeywell campus you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2.

Delivery to be completed on site and off the job training either at Barnsley College or your place of work.

Working hours to be discussed can be between the hours of:

Mon-Fri - 6:30am-14:30pm/14:00pm-22:00pm.
Sat-Sun - 8:00am-16:00pm/13:00pm-21:00pm.