Sports Facility Apprentice

Working at Barnsley Colleges Honeywell campus, you will work towards your Level 2 customer service practitioner qualification as well as Gym Instructor Level 2. Potential to become a Gym Instructor/Personal Trainer. Potential to become a Variable Hours Supervisor/Full-time.

Main duties

• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
• Understand and follow internal policies and procedures, including any complaint processes and digital media policies
• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
• Understand and uphold appropriate legislation and regulatory requirements
• Use systems, equipment and technology to meet the needs of the customers
• Monitor customer service levels
• Establish facts that enable the creation of a customer-focused experience and an appropriate response
• Build trust with a customer
• Understand the products or services that are available from the organisation and keep up-to-date
• Use appropriate communication methods, depending on the task and environment
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
• Demonstrate patience and calmness
• Understand the customer’s point of view
• Use appropriate signposting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery
• Take ownership of keeping service knowledge and skills up-to-date
• Consider personal goals and propose development opportunities
• Act on and seek feedback to develop or maintain personal service skills and knowledge
• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
• Treat customers as individuals to provide a personalised customer service experience
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
• Delivering a range of fitness classes to gym members and the local community
• Taking on gym inductions

Working at Barnsley Colleges Honeywell campus you will work towards your Level 2 customer service practitioner qualification as well as a Personal Trainer Level 3. 

Delivery to be completed on-site and off-the-job training either at Barnsley College or your place of work.