Apprentice Bodyshop customer Service Advisor
Stoneacre Motor Group
Apprenticeship Level 2
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About the Role
This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.
Responsibilities include but are not limited to:
- Advise customers about necessary Service / Parts for routine maintenance/ repairs
- Answer telephone queries and respond to customers’ needs
- Collect data from customers to facilitate and qualify the customer service or repair requirements
- Prepare repair order documents including pricing up parts required
- Deal with queries and complaints in a professional manner
- Demonstrate consistent good customer service
- This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
- Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
- Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
About the Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
About the Employer
Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
DECIDEBLOOM LIMITED
Course/Training
Customer service practitioner (level 2)
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