Apprentice Tenant Liaison Officer
SUSTAINABLE BUILDING SERVICES (UK) LTD
Apprenticeship Level 3
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About the Role
Trainee Tenant Liaison Officer - a great opportunity for someone looking to build on their customer service experience and develop further in their career.
- Complete Level 2 Customer Service Practitioner Course
- Complete Level 3 Customer Service Practitioner Course
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies
- Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community
- Carry out: choice events, consultation events and individual consultation with residents regarding future work
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Ensure relevant communication packs are set up for new contracts
- Involvement in Social Value Returns, identifying, organising & participating in community-based events
A long-term career.
About the Training
- Customer Service Specialist Level 3
- Sheffield College on a once a fortnight basis
About the Employer
Sustainable Building Services (UK) Ltd is an award-winning building contractor with forty years' experience in the social housing sector.
Active throughout Britain, we deliver design and build projects, property maintenance programmes, energy efficiency works and a comprehensive range of refurbishment services. We excel in making funding schemes and capital budgets work together to achieve maximum impact.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Customer service specialist (level 3)
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