Doctors Surgery Receptionist Apprentice

Working in a small doctors practice. You will provide administration services at the surgery. Be part of a team providing an efficient reception and administrative service to colleagues, patients and visitors to the surgery. You will never be left alone in the surgery.

• Serve patients by greeting and helping them, scheduling
• Appointments, and maintaining records and accounts
• Welcome patients and visitors in person or on the telephone, and
• Answering or referring inquiries
• Optimise patients’ satisfaction, provider time, and treatment room
• Utilisation by scheduling appointments in person or by telephone
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Ensure availability of treatment information by filing and retrieving patient records
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Protect patients’ rights by maintaining confidentiality of medical and personal information
• Maintain operations by following policies and procedures, reporting needed changes
• Contribute to team effort by accomplishing related results as needed
• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries 
• Scanning and filing of documents 
• Processing of emails 

• You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator
• You would have regular on line tutor sessions and constant access to support
• You will undertake The Level 3 Business Administrator Apprenticeship Standard