Doctors Surgery Receptionist Apprentice

Working in a medium sized, local doctors practice. You will provide administration services at the surgery. Be part of a team providing an efficient reception and administrative service to colleagues, patients and visitors to the surgery.

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcome patients and visitors in person or on the telephone, and
• answering or referring inquiries.
• Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Ensure availability of information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Protect patients’ rights by maintaining confidentiality of medical and personal information.
• Maintain operations by following policies and procedures, reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
• Scanning and filing of documents
• Processing of emails
• Assisting the Practice Manager with day to day duties
   

You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator. You would have regular tutor sessions and constant access to support.

·        You will undertake The Level 3 Business Administration apprenticeship standard.