Business and Customer Specialist Apprentice

This is a fantastic opportunity for a hardworking, reliable apprentice to join our family business, founded in 1988 specialising in decorative aggregates and horticultural landscaping goods, to provide high-quality service and administration support to our customers, whilst working towards an Advanced Level 3 Business Administration qualification.

Working with us as a Business and Customer Specialist apprentice, you will play a key part in the success of our business by contributing to helping maintain a high standard of service. For the right apprentice, this role will lead to a permanent position.

The role will include various customer service duties with the aim of developing and having more responsibility during your apprenticeship:

• General office administration and use of Microsoft packages, such as; Outlook, Excel and Word
• Calls - inbound and outbound
• Handle a range of customer enquiries via telephone 
• Handle a range of customer enquiries via email
• Product ordering
• Liaising with customers after orders are placed
• Manage customer expectations and provide excellent levels of  service
• Working with our CRM system 
• Work within the team to add value to our service to maintain our high customer service standards
• Data checking and inputting
• Assisting all members of the team as and when required
• Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Full training will be given.

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

• Level 3 Business Administrator Apprenticeship Standard
• Level 2 Functional Skills, maths and English if equivalents are not already achieved
• You will also develop the skills, knowledge and behaviours required to work within an office environment
• This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
• You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
• Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
• All evidence will be logged to your electronic portfolio