Business Administration Apprentice

You must be able to travel to and from work and college. As part of the role you will also be required to work at height and happy to travel nationally for contracts. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates 1. You must act with integrity – Honesty and professionalism, acting in accordance with company procedures and policies. - Maintain a consistent level of professionalism when dealing with all consumers and third parties. 2. You must act with due care, skill and diligence- Identify errors, omissions and poor consumer outcomes, actively reporting any errors, maintaining work to high standard. - Conducting required hours of CPD activity on a monthly basis , ensuring that you communicate with line manager any concerns relating to your competency level. 3.You must be open and cooperative with the FCA, the PRA and other regulators- any interaction with the regulator and understanding their responsibility to the regulator. - Adhere to all procedures and disclosures that are required by the regulators – identify any gaps you may find and ensure they are reported to the appropriate person. - Have an active role in any training that is provided to you around the developing needs of the regulator and pay attention to how this will affect the consumer 4.You must pay due regard to the interests of customers and treat them fairly- Following the TCF outcomes and the customers best interest rule. Understanding the customers’ demands and needs in addition to the quality of information given and adherence to procedures and regulation. - All procedures are in place to ensure this rule is met , on occasion you may need to consider the consumer best interest and refer any files where procedure may in fact leave the consumer vulnerable - All letters written need to be of a high standard to ensure the information you are providing is clear. 5. You must observe proper standards of market conduct- Complying with company procedures, understanding responsibilities under financial crime, conducting sales appropriately, understanding whistle bowing procedure. - Make recommendations to highlight areas where the business can improve its practice and ensure the best outcome for the consumer - Be aware of internal developments and the whistleblowing policy of the company 6. You must act to deliver good outcomes for retail customers.

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