Apprentice Receptionist/Administrator
LISHMANS LLP
Apprenticeship Level 3
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About the Role
To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake Business Administration Apprenticeship program with Total Training Provision.
Key Responsibilities and Duties:
Reception and front of house duties including:
- Creating a calm and welcoming Reception
- Keeping the area tidy and organised
- Assisting in booking in and out visitors
- Notifying meeting hosts of their visitors arrival
- Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages
- Involvement in arranging client meetings and organising the office Outlook calendars
- Chasing information from clients by telephone and email
- Providing general administrative support to ensure the office runs in an orderly and businesslike way
- Producing ad-hoc correspondence such as letters
- Producing meeting/telephone notes using audio and copy typing
- Dealing with petty cash
- Picking up offices supplies when required
- Franking the post and taking it to the post office
- Opening and date stamping the post
- Scanning
- Booking in and out client records
- Keeping an organised client records area
Attributes:
Qualifications
Formal qualifications are not essential but will be considered.
A good standard of education, including English and Maths is required.
Experience
Experience in customer service/ administration preferred but not essential
Knowledge and Skills
Microsoft office (particularly excel and word)
Strong literacy skills
Typing
Able to work calmly under pressure, meet set deadlines and pay attention to detail,
completing tasks fully, accurately and on time.
Skilled in dealing with confidential information or situations in an appropriate and sensitive
manner.
Aptitude and Ability
Team player with the ability to work unsupervised using own initiative
Ability to stay calm under pressure
Excellent communication skills
Ability to organise necessary information
Professional and friendly demeanor
Willingness to help and support colleagues, thinking beyond the task being given.
Personal
Must be flexible and self-motivated with the ability to prioritise
Willing to adapt to change in order to meet the changing requirements of the business
Would like to work in a professional environment
General
Undertake other duties and responsibilities as appropriate - all staff are expected to work
flexibly within their skill level to respond to changing priorities and make sure that client
expectations and business objectives are met.
Upon satisfactory completion of apprenticeship the apprentice may be offered a permanent role
There will be training on sales, customer services, product knowledge and systems.
The apprentices performance and absence will be managed in line with all company policy’s and procedures.
About the Training
As an apprenticeship at Lishmans you will be working towards your apprenticeship with Total Training provision this is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.
About the Employer
Get in touch
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hello@lishmansllp.com
+44 (0)114 246 5348
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About Us
Our vision is to become recognised for our outstanding accountancy services. Using our expertise, commercial experience and our specific knowledge of our clients and their businesses to help them flourish and grow.
Our mission is to advise, guide and support our clients to ensure they become as successful as all their hard work should make them.
The Lishmans Way
It’s important to all of us at Lishmans that our clients feel much more than a bunch of numbers. We build strong relationships with every company we work with which enables us to provide the best and most efficient accounting support and tax strategies on the market.
As an organisation we aim to ensure that the client’s tax position is efficient as possible to the client’s requirement. We don’t employ any artificial schemes that are contrary to a responsible individual living and working within the United Kingdom, and it’s our belief that each tax payer should pay the right and legal amount of tax and not a penny more.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
TOTAL TRAINING PROVISION LIMITED
Course/Training
Business administrator (level 3)
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