Apprentice Customer Service Representative

Are you highly organised, friendly, and looking to kick-start your career in a fast-paced, creative environment? Join our growing team as a Client Services Admin Support, where you'll play a key role in delivering outstanding service to our valued clients whilst working towards a Business Admin qualification.

As part of our Client Services Team, you’ll be responsible for supporting the day-to-day admin and order processing tasks that keep our operation running smoothly. It’s a fantastic opportunity to grow with a business that values development, teamwork, and great service.

Your day to day duties will include:

• Processing client orders using our bespoke online portal and internal systems (full training provided)
• Supporting the team with daily administrative tasks as required
• Checking deliveries to sites and producing proof of delivery (POD) reports
• Communicating with courier companies to resolve delivery issues
• Answering inbound calls from clients and providing helpful, friendly assistance
• Providing general day-to-day support to the Client Services Team

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours