Apprentice Administrator

Working with the Enrolments Manager and our administrators, this role focusses on processing learner paperwork to ensure all learners have the required evidence, information, and documentation to start their programme. It includes data entry, checking the quality of information, and communicating with learners and employers via email and telephone.

• Support the smooth running of the team by providing front-of-house and customer service support to colleagues and clients.
• Ensure all duties are carried out within required timescales.
• Creation of new learner records on the e-portfolio system.
• Quality checking of documentation.
• Preparing reports.
• Assist with administration duties.
• Answer telephone enquiries or redirect/take messages as appropriate.
• Preparation of emails and other communication to customers and apprentices.
• Data entry.
• Maintaining spreadsheets capturing learner and process progress.
• Contribute to the sharing of good practice and support continuous improvement throughout the Company.
• Promote a positive image of the Company and all the services it delivers.
• Any other duties requested by the line manager.

The training will take place in the workplace. You will meet with your tutor every 4 weeks for a progress review and discuss underpinning knowledge of the qualification.