Operations Support Assistant Apprentice

We are looking for a positive, highly organised, and detail orientated individual to support our Operations Team. This role will contribute across various operational areas including Home & Void Management, invoice procedures, renewals & tenancy changes, customer liaison, accounting tasks, compliance & overall property management.

At G2M we pride ourselves on nurturing our core values of:

• Putting People First
• Striving for Excellence
• Succeeding Together
• Leaving a Legacy

We aim to embed these in everything we do and are looking for team members who can identify with these values and enjoy being part of building a dynamic business that will truly make a difference.

Above National Average apprentice wage and looking to permanently recruit the right applicant, upon successful completion of the course. Any full job offers at the end of the fixed term would be at least on the Real Living Wage rate

The Role

This is a varied role within the property management team, with a particular focus on managing utilities and council tax for void properties, along with supporting maintenance coordination and compliance requirements. Responsibilities will include but are not limited to the following:

Utilities & Council Tax

• Manage utilities for void properties across the allocated portfolio, including setting up, closing, and transferring accounts.
• Monitor and update records for utility suppliers to ensure accuracy.
• Handle council tax liability for void properties, ensuring correct billing and exemptions are applied.
• Support the invoicing process for utilities and council tax, including coding, tracking, and approval processes.

Property Maintenance & Compliance

• Assist with the coordination of property maintenance, including arranging repairs and liaising with contractors.
• Track progress of maintenance works to ensure timely completion.
• Support compliance management, including ensuring property certification (e.g. gas safety, EPCs, electrical checks) is kept up to date.
• Maintain accurate records of compliance documentation and escalate issues where required.

Resident & Customer Support

• Provide administrative support to the property management team, including updating residents on works and compliance checks.
• Handle enquiries from residents, suppliers, and contractors in a professional and timely manner.
• Assist in dealing with complaints and escalate issues to management when necessary.

Corporate & Office Support

• Assist with general administrative duties, post handling, and documentation as required.
• Provide additional support to the team and office manager on wider business functions where needed.

Training will be at Doncaster College where you will access a wide range of facilities on offer. 

Day release.

You will undertake The Level 3 Business Administration apprenticeship standard.  

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 

You will undertake Functional Skills for English and/or Maths if needed.

You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.