Operations Administration Apprentice

Join our supportive operations team to gain hands-on experience. You’ll build valuable skills, take on real responsibility, and support key processes. You will be responsible for the effective administration of documentation aligned to training. The role requires excellent communication skills including email, face-to-face and on the phone.

• Assist the employed operations team with all administrative functions.
• Work with company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
• Arrange with candidates’ times and dates to complete outstanding training aligned to their programme.
• Maintain accurate data across multiple CRM systems to complement internal and external reports.
• Process and handle internal posts to issue to relevant departments.
• Check candidates’ documents to establish compliance-related issues.
• Maintain a forward plan of meetings to ensure that the company's profiling targets are met.
• Undertake all general administration to support the operations function.
• Provide advice and guidance regarding the qualification process and associated matters.
• Provide written updates to customers on training agreements as required.
• Contact learners to ensure documentation is completed accurately and in a timely fashion.
• To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially, showing respect for all.
• Report activity and planned meetings in accordance with the Company requirements.
• To represent the company in a professional manner at all times.
• Any other duties as deemed necessary by the line manager.
•  Providing administrative support to the Profiling and Delivery Team
• Completing learner funding packs in line with compliance requirements.
• Supporting with the booking of learner HSE touch screen tests.
• Supporting the coordination of Site Safety Plus Training.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off-the-job activities and training.

On-the-job and off-the-job training will be delivered in the workplace.