Business Administration Apprentice SME Delivery Team

The role sits in the SME Delivery Team, implementing the City Corporation’s SME Strategy working closely with partners across the organisation and beyond. You will be based in the Small Business Research + Enterprise Centre (SBREC), a key access point for business support services. SBREC provides free business information to entrepreneurs and SMEs.

Purpose of Post:

To manage the CRM (Customer Relationship Management) system for the SME Delivery Team, working closely with colleagues to ensure data is input accurately and in a timely manner. To provide other administrative support. To be confident to work on the Small Business Research + Enterprise Centre’s enquiry desk as part of a rota and deal with customer queries face to face, via the telephone, email or via social media.

Main Duties & Responsibilities:

• To manage the CRM system; input of data, checking accuracy and activities timelines, producing and presenting reports from the CRM system
• Work with all team members to ensure all relevant data is input into the CRM in a timely and accurate manner
• Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media. Ensure that all customer emails and telephone calls are responded to promptly and within 24 hours
• Engage with potential members to showcase the range of support available at the Small Business Research + Enterprise Centre and be confident in exploring eligibility for membership and signposting if relevant
• Support with the registration of new SBREC members and maintenance of existing members on the membership CRM
• Support with the preparation of webinars and large events to include room set up, hospitality, meet and greet and hosting
• Support with the administration and customer service of the corporate room hire offer. Ensuring customers have the correct room layout, hospitality and other equipment to effectively deliver their meeting or training
• Attend external enterprise events and business growth networking events to showcase the centre’s services for start-ups and small businesses. Promote the membership scheme, databases, business advice, webinars, and the Samuel Wilson’s Loans Trust
• Continually keeping abreast of the range of resources and databases available at the Small Business Research + Enterprise Centre
• Take responsibility for their personal development via attendance at training courses, project work and/or shadowing
• Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
• Undertake any other duties that may reasonably be requested to be appropriate for this role

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.