Business Administration Apprentice - Learning and Development
South Yorkshire Fire & Rescue
About the Role
<p>An opportunity has arisen within our Learning and Development team for a Business Administration Apprentice, based at Central Headquarters in Sheffield. You may be required to travel to our T&D Centre in Handsworth and other SYFR locations from time to time.</p>
The overall purpose of the role will be to provide administrative support to the Learning and Development (L&D) team. The L&D team provides guidance and support to SYFR staff on development programmes, including induction sessions and monitoring progress. The team organises essential examinations and some training courses. In addition, the team uses feedback and evaluation to monitor trends and continuously improve the learning process.
As an apprentice, you will gain hands-on experience of learning and development while working towards the Level 3 Business Administration Apprenticeship Standard. You will be supported by experienced team members and encouraged to develop your skills and confidence throughout the programme. There will be opportunities to work with other teams across the organisation to enhance your knowledge and skills of the Fire and Rescue Service.
Whilst undertaking a college course as part of this apprenticeship, you will undertake the tasks below with appropriate supervision:
- Provide high-quality administrative support to the L&D team.
- Undertake document preparation, scanning, photocopying, emails, telephone calls and preparing and collating resource materials.
- Maintain accurate and current records on SYFR systems and spreadsheets.
- Assist with the production of reports, statistical analysis and performance monitoring.
- Support the administration of accredited qualifications and examination centre including involvement in exam invigilation.
- Organise meetings and events, including administrative support and note-taking.
- Support programme evaluation tasks, including the collation and management of customer surveys and feedback.
- Support and cover for other administration staff as required.
- Passing a Disclosure and Barring Service (DBS) check
- Occupational health assessment
This will be discussed and agreed as appropriate for the role.
About the Training
The Sheffield College, Granville Road, Sheffield, S2 2RL and associated sites in the City Centre:
Blended learning; Google Classroom and face-to-face attendance.
About the Employer
South Yorkshire Fire & Rescue is the statutory Fire and Rescue Service for the area of South Yorkshire. We serve a population of approximately 1.29 million people.
Our mission is to keep the people of South Yorkshire safe. This includes our deployment of hundreds of firefighters, covering 22 fire stations, using dozens of specialist vehicles supported by dedicated control room and support staff employees.
We are governed by the South Yorkshire Fire & Rescue Authority which is made up of 12 locally elected councillors and the Police & Crime Commissioner. The Fire Authority publishes a constitution which sets out how the Authority operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local citizens. Some of these processes are required by the law, whilst others are a matter for the Authority to determine.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Business administrator (level 3)