Patient Co-Ordinator Apprentice
Victoria Medical Centre
About the Role
You will coordinate information between patients, clinical staff, and external services to ensure efficient care delivery and support administrative processes, data management, and day-to-day operations within the practice.
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks.
This will be dependent upon factors such as workload and staffing levels:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Emis Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Routes into NHS careers, healthcare administration, management, or specialist roles (e.g. medical secretary, care coordinator)
About the Training
- Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work
- Student to complete a Business Administrator Level 3
About the Employer
Victoria Medical Centre is a patient-focused primary care practice dedicated to delivering accessible, high-quality healthcare services. The organisation positions itself as a friendly, approachable, and professional medical provider, with patient wellbeing at the core of every decision.
The centre is supported by a multidisciplinary team of clinical and administrative staff, ensuring patients receive coordinated, efficient, and consistent care. Its front-line team is trained to guide patients effectively—both within the practice and to external services—helping them access the most appropriate care pathways.
Through its services and communication channels, the practice demonstrates a commitment to:
• Patient-centred care
• Accessibility and support
• Continuous improvement and engagement, including updates and communication with patients
Overall, Victoria Medical Centre operates as a modern, community-oriented GP practice, combining clinical expertise with a strong emphasis on service quality and patient experience.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Training Provider
BARNSLEY COLLEGE
Course/Training
Business administrator (level 3)