Practice Administrator Apprentice
Whittington Moor Surgery
About the Role
Provide comprehensive medical secretary and administrative
support to help deliver efficient patient care, compassionate
patient support, referral management, and accurate clinical record
keeping within the practice.
- Process referrals accurately and maintain up-to-date patient records.
- Manage and code patient correspondence within electronic health records (EHRs).
- Update and monitor the Electronic Referral Service (ERS) and communicate referral outcomes.
- Review and action patient responses via AccuRx and provide referral information.
- Manage incoming emails and maintain system databases, including the SystemOne address book.
- Update care plans where required.
- Review and clinically code letters from NHS 111, Out-ofHours services, EMAS, and A&E.
- Digitise and code paper records for newly registered patients.
- Process safeguarding reports and ensure timely completion by relevant parties.
- Manage patient forms including PIP, Council Tax, and other administrative documentation.
- Maintain accurate patient records in line with NHS and practice standards.
- Ensure timely scanning, filing, and documentation of clinical correspondence.
- Liaise with clinicians, patients, and external agencies regarding referrals and follow-up actions.
- Respond professionally to internal and external enquiries.
- Support effective patient pathways and practice operations.
- Maintain confidentiality and comply with GDPR, NHS standards, and practice policies.
- Undertake additional duties as required to support service delivery and operational needs.
The practice is a busy and changing environment, with processes and services regularly adapting to meet patient demand and service requirements.
Applicants should be able to respond positively to change, remain flexible, and adapt to new ways of
working.
On successful completion of the apprenticeship, there may be an
opportunity to progress into an administrative or secretarial role
within a GP practice, subject to available vacancies.
About the Training
About the Employer
Situated on Scarsdale Rd in Chesterfield. This established medical
centre aim to create a place where their patients are offered the
very best care possible. They have a Quality Care Commission
rating of outstanding.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
Training Provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Course/Training
Business administrator (level 3)