Mediation Co-Ordinator and Admin Apprentice

• Welcoming – meet and greet visitors to the building and provide hospitality when needed.
• Office – ensure the office environment is always presentable.
• Case Management System – transferring data from referrals onto the system in an accurate and timely manner.
• Calendar Management – arranging client appointments and updating Outlook calendar. Managing room availability and supporting Mediators with arranging appointments.
• Payments – calling clients for outstanding payments, taking payments over the telephone, transferring the appropriate information onto the clients’ case file.
• Telephone Calls – answering telephone calls and dealing with enquiries in the appropriate manner. Making calls as and when required.
• Correspondence – responding to clients’ enquiries as directed or required. This may be through emails or in letter format.
• Formal Documentation – proofreading and formatting to ensure accurate and professional documents are sent out to clients and professional bodies.
• Client Cases – these are electronic files and should be kept up to date at all times with accurate information. This would include saving documents from emails with correct file naming conventions.
• Social Media – support with maintaining this and keeping Family Matters presence.
• Meetings – attend the appropriate in-house meetings and, where required, to take minutes. 

Training will take place at Doncaster College via day-release, most likely on Fridays. However, this is TBC. 

You will be based at Family Matters Mediation's Cavendish Court office, but occasional travel may be required for events.