Business Admin Apprentice

• Providing an effective and efficient reception service to patients and visitors.
• Dealing with general enquiries, explaining procedures and making new and follow-up appointments.
• Contacting patients to arrange medication reviews, minor operations and chronic disease reviews.
• Using your own communication skills to ensure that patients are directed along the correct care navigation pathway.
• Receiving and making telephone calls, diverting calls and taking messages, ensuring accuracy of detail.
• Actioning repeat prescription requests and ensuring that they are sent electronically via EPS within 48 hours.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Entering patient information on to the computer as required.
• Filing and retrieving paperwork, inputting data onto Electronic Patient Record.
• Electronically filing hospital letters.
• Scanning letters and relevant correspondence into patient's notes, summarising patient's notes when requested.
• Carrying out searches, audits and recalls as required by the clinical team and managers.
• Minimum of 6 hours per week spent on apprenticeship work and training.

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors.

You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.