Service Advisor Apprentice
IRIZAR UK LIMITED
About the Role
Kick-start your career with Irizar UK as a Service Advisor Apprentice! Gain hands-on experience in customer service, warranty administration, vehicle support and business operations. Work alongside industry professionals, develop valuable skills, support real projects and help keep vehicles on the road in a friendly team.
As a Service Advisor Apprentice, you will support the Aftersales team by managing warranty claims, handling customer enquiries, coordinating breakdowns and repair bookings, and maintaining accurate records. You will work closely with customers, engineers, suppliers and internal teams, while assisting with reporting, project work, travel arrangements, compliance documentation, health and safety activities, and general day-to-day administration.
Your responsibilities will include:
- Managing warranty claims and maintaining accurate records and spreadsheets
- Creating invoices through company systems to recover warranty costs
- Producing monthly reports on warranty recovery performance
- Assisting customers with breakdowns, repairs and service enquiries via telephone and email
- Booking warranty repairs and coordinating work with engineers, service agents and suppliers
- Building positive relationships with customers and providing excellent customer service
- Supporting Ministry of Defence (MOD) vehicle programmes and handling confidential information appropriately
- Maintaining records for field service engineer PPE, training and compliance documentation
- Managing service agent documentation and ensuring records remain up to date
- Arranging hotel accommodation, travel and factory visits for engineers and management
- Attending meetings, taking minutes and issuing action plans to attendees
- Supporting departmental projects and helping implement new processes and improvements
- Assisting with health and safety administration and compliance activities
- Participating in weekly team meetings and sharing ideas to help improve business performance
The successful candidate must have a driving licence or be able to get into the office within a reasonable commute time.
Apprentices are paid for their normal working hours and training.
You will undertake Functional Skills for English and/or maths as 4’s and above.
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a risk assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
Upon successful completion of the apprenticeship, there may be opportunities for a long-term career within Irizar UK. You will gain valuable experience in customer service, warranty administration, business operations, project coordination and compliance, providing a strong foundation for increased responsibility, further training and professional development. Irizar UK is committed to supporting employees who demonstrate a positive attitude, strong performance and a willingness to learn.
About the Training
Training will be at Doncaster College or North Lindsey College where you will access a wide range of facilities on offer.
Day release.
You will undertake the Level 3 Business Administration standard.
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience to help you become a Business Administrator of the future!
About the Employer
Irizar UK is the UK subsidiary of the internationally recognised Irizar Group, a leading manufacturer of coaches, buses and sustainable mobility solutions with a global presence. Irizar designs and manufactures innovative, high-quality vehicles and is committed to delivering excellence in safety, reliability, customer service and sustainability.
Based in Blyth, Nottinghamshire, Irizar UK supports customers across the UK through vehicle sales, aftersales support, warranty services, technical assistance and genuine parts supply. The business has recently invested in a new UK headquarters to support continued growth and enhance customer service capabilities. At Irizar UK, our people are encouraged to share ideas, work collaboratively and continually develop their skills. We are passionate about putting our customers first and creating opportunities for employees to build rewarding, long-term careers in a supportive and forward-thinking environment.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
Training Provider
DN COLLEGES GROUP
Course/Training
Business administrator (level 3)