People Operations Apprentice
Milewood Healthcare Ltd
About the Role
The People Operations Apprentice will support the People team with HR administration, employee records, documentation, inbox management and employee queries. This entry-level role offers practical experience in people processes, policies and projects while developing HR knowledge through apprenticeship training.
Key Responsibilities
1. HR Administration and Employee Records
- Provide day-to-day administrative support to the People team, ensuring tasks are completed accurately and on time.
- Process routine HR documentation, including leaver forms, contract variations and referral bonuses.
- Maintain accurate employee records and HR systems, ensuring documentation is organised, secure and handled confidentially.
- Assist with general HR administration and other reasonable duties appropriate to the role and level of experience.
- Process and track Talos approvals and assist with onboarding in line with established procedures and delegated instructions.
2. HR Inbox and Employee Queries
- Monitor and triage the HR inbox, responding to routine queries using approved guidance and procedures.
- Direct queries to the appropriate colleague and escalate complex or sensitive matters.
- Ensure employee queries are acknowledged and progressed professionally and promptly.
3. People Projects and Support
- Provide administrative support for HR projects, including preparing and checking data, spreadsheets, reports and documents.
- Assist with drafting and updating policies, procedures and guidance for review.
- Maintain project records and support the tracking of actions and outstanding tasks.
Person Specification The successful candidate will demonstrate the potential to develop the knowledge, skills and behaviours required for a career in Human Resources.
Previous HR experience is not essential, as training and support will be provided.
- Good organisational skills and attention to detail.
- Clear written and verbal communication skills.
- Basic IT skills, including email, Word and Excel.
- Ability to handle confidential information appropriately.
- Able to follow procedures, prioritise tasks and meet deadlines.
- Positive attitude, willingness to learn and commitment to completing an apprenticeship.
- Professional, reliable and approachable manner.
- Ability to work independently on routine tasks and recognise when to seek guidance.
- An interest in HR and developing a career in People Operations.
- Previous administrative or customer service experience is desirable but not essential.
What Milewood Offers
- A structured opportunity to begin a career in Human Resources.
- Practical experience across a range of people operations activities.
- Support and guidance from experienced HR colleagues.
- Opportunities to develop administrative, communication and organisational skills.
- The opportunity to gain a recognised apprenticeship qualification while building workplace experience.
You must be able to travel to and from work and college, if required to travel to service, then mileage can be claimed back for service travel.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
About the Training
Training will be on a day release basis at Doncaster College where you will access a wide range of facilities on offer.
You will undertake the Level 3 HR Support standard.
https://skillsengland.education.gov.uk/apprenticeships/st0239-v1-1
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a HR assistant of the future!
About the Employer
We provide residential and supported living services for adults with learning disabilities, autism and complex needs, supporting people to live fulfilling, independent lives in homes they can truly call their own.
Our People Team is at the heart of the organisation, supporting colleagues throughout their journey with Milewood. From welcoming new starters and developing talent to supporting wellbeing, employee relations and creating a great place to work, no two days are quite the same!
We're a friendly, supportive and busy team where there's always something new to learn. As an apprentice, you'll be encouraged to get involved, share your ideas, build your confidence and gain real, hands-on experience across different areas of HR. We believe in developing our own talent and giving people the opportunity to grow, so if you're curious about people, enjoy solving problems and want to start a career where you can genuinely make a difference, Milewood is a great place to begin
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
DN COLLEGES GROUP
Course/Training
HR support (level 3)