IT Apprenticeship

Within the apprenticeships, you will have a range of different tasks such as resolving technical issues and monitoring systems and software, handling tickets and so much more. If you are looking for a kickstart in IT, and want to be a part of a bubbly, fun, and supportive environment. This is the role for you!

• Provide 1st line support and manage IT issues
• Installing and configure hardware/software
• Monitoring servers
• Support with password resets and permissions
• Resolving technical issues effectively

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

• Course 1 - Role of an IT technician
• Course 2 - IT troubleshooting tools & techniques
• Course 3 - Working with client architecture
• Course 4 - Upgrading & maintaining client architecture
• Course 5 - Working with network architecture
• Course 6 - Cloud & virtualisation 

Your training will be delivered online every 6-8 weeks, via a SMART classroom. 

You will work towards your Level 3 Information Communications Technician qualification.